Pharmacy Training Portal KnowYou+ internal guidance for approved pharmacy teams
Internal training module · Testosterone
Pharmacy Training

Testosterone

Pharmacy training for the Testosterone Test
Help pharmacy teams understand Total Testosterone testing, which customer conversations it may suit, how to explain the result carefully, factors that can influence testosterone measurements, and when further medical assessment may be appropriate.
1 Biomarker Total Testosterone Hormone health Training video available

What this training covers

  • What Total Testosterone measures
  • Customer conversations this test may suit
  • Symptoms should not be diagnosed from one result
  • Factors that can influence testosterone
  • When further assessment may be needed

About this test

The KnowYou+ Testosterone Test measures Total Testosterone.

Testosterone is a hormone involved in areas including reproductive function, libido, muscle and bone health, energy and mood.

Testosterone levels naturally vary and may be affected by age, time of day, health conditions, medication and other factors.

A single testosterone measurement should not be used by pharmacy staff to diagnose testosterone deficiency or another hormonal condition.

Testosterone training video

What does this test measure?

Total Testosterone

Measures the total amount of testosterone circulating in the blood, including testosterone that is bound to proteins and the smaller unbound fraction.

Who might this test be suitable for?

Hormone insight

A customer wants to know their current total testosterone level.

Previous result

A customer has previously had testosterone measured and wants a current measurement.

Relevant symptoms

A customer has concerns such as changes in energy or libido and wants laboratory information to support an appropriate healthcare discussion.

4 useful questions to ask

Have you previously had your testosterone measured?
Are you currently taking testosterone, steroids or other hormone medication?
What is your main reason for testing: energy, libido, previous result or general hormone insight?
Do you have any new, severe or rapidly worsening symptoms?

How to explain the Testosterone Test

“This focused test measures your Total Testosterone level and provides information about your current testosterone status.”

Explain that one result does not diagnose testosterone deficiency. Symptoms, timing of the sample and other clinical information may also need to be considered.

Could another KnowYou+ test be more relevant?

Customer wants to understand… Test to consider
Total Testosterone specifically Testosterone
Six female reproductive hormones Female Hormone
A broad multi-area health overview General Health

Important to remember

A testosterone result is not a diagnosis. Testosterone varies with age, time of day, illness, medication and other factors.

Pharmacy staff should not diagnose hypogonadism or recommend hormone treatment based on this measurement alone.

When testing should not delay medical assessment

  • Severe or rapidly worsening symptoms
  • New testicular pain, swelling or lump
  • Marked unexplained weight loss
  • Significant breast changes
  • Persistent symptoms despite previous assessment
KEY TAKEAWAY
Testosterone = Total Testosterone measurement. Use the result as health information, not as a standalone diagnosis of a hormone disorder.
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