Shipping policy

Delivery of your KnowYou+ test kit

KnowYou+ test kits are delivered to the address provided when you place your order.

Orders are processed as quickly as possible. Delivery times shown at checkout are estimates and may be affected by circumstances outside our control, including postal or courier delays.

Please ensure that your delivery address is complete and accurate before submitting your order.

Tracking

Where a tracked delivery service is used, tracking information will be provided when available.

If your parcel appears to be significantly delayed or lost, please contact us at info@knowyouplus.co.uk with your order number so that we can investigate.

Damaged or missing deliveries

If your order arrives damaged, incomplete or you receive the wrong test kit, please contact us as soon as possible.

We may ask you to provide photographs of the packaging or product so that we can investigate and arrange an appropriate replacement or refund.

Returning your sample to the laboratory

The return of your collected sample to the laboratory is separate from the delivery of your test kit.

Your KnowYou+ kit includes prepaid tracked return packaging for sending your collected sample to the laboratory. Please follow the sample collection, packaging and return instructions supplied with your kit carefully.

Do not send a collected sample to the Know You Ltd business address.

Laboratory turnaround

Laboratory processing begins after your sample has been received and accepted by the laboratory. Delivery and laboratory processing times can vary, particularly if a sample requires further review or cannot be processed.

Contact

Know You Ltd
Hartsbourne House, Delta Gain
Watford, England, WD19 5EF
info@knowyouplus.co.uk